Did you know that we rate our customers? 😁
We classify our customers into four categories, based on the following, not necessarily in that order:
Here is a partial list of the customers served over the years
- Payment terms and meeting those terms consistently
- Project management and advance notice when submitting work
- Quality and interest of the content submitted for translation or revision
- Quality of the business relationship - courtesy, respect, values, transparency
- Partnership and teamwork
Our VIP customers on the 😁 A list 😁 are given priority and benefit from our very best standards of service.
Customers on the 😞 D list 😞 will only get our attention if we are looking to fill in a gap in work or if they show a level of improvement in how they treat the business relationship. If not, we usually end the partnership.
The A list is where you want to be!